It is very interesting to see the knowledge in a different point of view from the article "Technology and knowledge management". Knowledge was discussed by two views: as an object, and as a process (Cheng, 2010). On one hand, the knowledge was recognized as one of the resources of a firm or group, similar to other collection of resources, such as land and labor. As long as it could be collected and utilized within the boundaries of a frim, it basically belonged to the firm. On another hand, it could also be viewed as a process. The word "knowing" could be used to describe the process. The knowledge itself, turned to be a tool for knowing. Based on this claim, the knowledge is not only seen as an object, such as an organizational production asset that can be captured, stored, and protected, it also is an activity system viewing of the firm that can give meaning to knowledge and provide the context for its integration and application (Cheng, 2010).
During this transaction, communication plays a very important role as key to intra-organizational knowledge management and key to integrating external knowledge. It not only helps internal knowledge transformation and also a good method to obtain external knowledge. After the acknowledge of the important role of communication, the article also discussed some practice of communities at the time of writing. Those tools have been developed into more fancy and modern forms, but they are still involved around the similar fundamental principles: internal and external knowledge transformation and delivery.
References:
Pershing, J. (2006). Human performance technology fundamentals. In J. A. Pershing (Ed.), Handbook ofhuman performance technology (3rd ed.) (pp. 5-34). San Francisco: Pfeiffer.
Van Tiem, D. M., Mosely, J. L., & Dessinger, J. C. (2004). Performance technology - defined. In D. M. Van Tiem, J. L. Moseley, & J. C. Dessinger (Eds.), Fundamentals of performance technology (pp. 2-20). Washington, DC: International Society for Performance Improvement.
Cheng, J., Son, S., & Bonk, C. J. (2010). Technology and knowledge management. In M. Malloch, L. Cairns, K. Evans, & B. O’Connor (Eds.), International Handbook of Workplace Learning (pp. 381-391). Sage Publications.
Comments